Frequently Asked Questions
Q. What is a freight broker?
A. A freight broker uses third-party companies to help vendors ship freight all over North America. Brokers in the freight industry are also referred to as 3PL or TPL (Third-Party Logistics). We act as a liaison between shippers and authorized freight carriers who may otherwise never connect. A freight brokerage also works with vendors capable of handling, processing, and storing freight. Freight brokers negotiate the terms of the order and arrange for pickup and delivery.
Q. Why should my business use a freight brokerage?
A. Controlling the details of a supply chain requires personnel, technology, and experience. The expense associated with this effort may be substantial. By managing your company’s supply chain and tracking the movement of freight, we help you save money, streamline your supply chain, and ensure you are able to respond swiftly to customer demand.
Q. What transportation services are available from your company?
A. We provide ground transportation through just about any means available. We only work with companies capable of responsibly representing your brand. All drivers must be certified, healthy, and fully licensed. We can also arrange for freight transportation via rail, air, sea, and intermodal. Our company’s niche is our diversity. We can handle most varieties of freight including hazardous and non-hazardous materials, temperature-controlled freight, and oversized shipments, among others.
Q. Do you service my industry?
A. Yes. Our professional logistics team is proud to work with companies both large and small. We can provide you with scheduled service or a one-off shipment. Some of the companies we service include mechanical, industrial, trade show transportation, produce, food and beverage, aerospace and defense industry, plastic, automotive, pharmaceutical, sensitive deliveries, white-glove transportation.
Q. What is the service area of your company?
A. We service Mexico, the United States, and Canada.
Q. Will using a 3PL save my business money?
A. Absolutely. We are experts in the logistics industry, widely recognized as being capable of reliably handling any size job. We can transport and warehouse your freight at a fair market price and remove the burden of supply chain logistics from your company’s personnel. We partner with you and maintain a relationship based on trust and communication – that also means we look for ways to save you money on your shipments.
Q. Are there ever any hidden fees or disclaimers I should know about?
A. Any fees or disclaimers are clearly covered in our documents, nothing hidden. You can rest assured that we will act as your advocates by explaining all aspects of the shipment process, and answering all your questions up front and throughout the process. Transparency is the best policy when it comes to excellent customer service!
Q. How long have you been in business?
A. We have been in the freight brokering business since 2014; our staff has decades more in collective experience. Our excellent reputation speaks for itself. We will be here for the long run by doing right by customers just like you.
Q. What is OIS and what does it do?
A. “OIS” is the acronym for our “One Intuitive Source” database/software program used for client relationship management, shipment tracking, and fulfillment of commitments to customers. Download a brochure here.
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